Frequently Asked Questions

Everything you need to know about your GraffHQ order and products.

What shipping methods do you offer?

We provide standard and express shipping options globally. Most orders are processed within 24 hours and delivered within 3-7 business days depending on your location.

How can I track my order?

Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your shipment's progress in real-time.

What is your return policy?

We offer a 30-day return window for all unused items in their original packaging. Please contact our support team to initiate a return and receive a prepaid shipping label.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

Are your products covered by a warranty?

Yes, all GraffHQ products come with a one-year limited warranty against manufacturing defects to ensure the highest quality standards for our customers.

Can I change or cancel my order after it's been placed?

We aim to process orders quickly, but if you need to make a change, please contact us within 2 hours of placement and we will do our best to accommodate your request.